CarScope support

Write to support@autosensa.com. For privacy requests — for example access to or deletion of your data — write to privacy@autosensa.com.

What to include

• Topic: adapter or connection, scan or trouble code, live data or sensor, privacy or data, or something else.
• A short message: what you were trying to do and what happened instead.
• App and device: your CarScope version, your phone model and its Android version.
• Adapter: how it connects (Bluetooth, Wi-Fi or USB).
• Car: make, model and year, if the question is about a particular car.

What you don't need to send

Please don't send your location, your adapter's address or raw diagnostic data. You don't need to send your VIN either. If we need more details, we'll ask.

Purchases

Payments for CarScope Pro, brand packs and report credits are processed by Google Play. You can review them in your Google Play account.

Before you write

• Turn the ignition on. The engine can stay off.
• Check that the adapter sits firmly in the OBD port.
• Try Demo mode to see how CarScope works without a car.